Orders are processed within 1–3 business days. During launches or promotional periods, processing times may be slightly extended.

We offer same-day pick-up for customers who prefer to collect their order in person.

• Available for orders placed before 12:00 PM
• Pick-up location details will be shared via confirmation message
• Orders placed after the cut-off will be available for next business day pick-up

Please wait for your pick-up confirmation before heading to the location.

Delivery times may vary depending on location:

• Metro Manila: 1–3 business days
• Provincial Areas: 3–7 business days

Once your order has been dispatched, you'll receive tracking details so you can follow your delivery.

We do not accept returns for change of mind.

If you believe you have received a faulty item, please contact us at support@crossico.com within 7 days of receiving your order and provide:

— Your order number
— Clear photos of the item and the fault
— The item must be in its original condition with all tags attached and must not have been worn and washed

We'll review the issue and, if the item is deemed faulty, we will arrange an exchange immediately.

We hope you love your Crossi Co. pieces. If something isn't quite right, we're here to help.

If the size or style isn't quite right, please email support@crossico.com within 7 days of receiving your order.

We accept exchanges on full-priced items provided the items are:

— Unworn, unwashed, and unused
— In original condition with tags attached

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept exchanges after items have been worn and washed.

Please note that the buyer is responsible for all return costs — including shipping.

All sale items are final and are not eligible for return or exchange unless deemed faulty.